Recovery
Secure IT emergency operations
suite:u Recovery as your fallback system
What happens when your groupware is brought down by a targeted ransomware attack, a global routing outage or a sudden account suspension? For most small and medium-sized businesses, this means an immediate, existentially threatening standstill. Emails don't reach customers, delivery documents cannot be retrieved, internal communication collapses.
To meet legal requirements such as the NIS-2 directive and keep the company able to act, a simple backup falls far short. You need an independent shadow infrastructure. suite:u recovery is exactly that: your continuously synchronized lifeline and failover, ready to go instantly in the background.
What is the difference between IT disaster recovery and business continuity? A classic backup (disaster recovery) is aimed purely at data recovery. It ensures that yesterday's archives aren't deleted. But it's of little operational use if your infrastructure fails today because the platform for providing and processing your emails is missing (high Recovery Time Objective / RTO).
Business Continuity Management (BCM), on the other hand, ensures immediate operational capability. suite:u recovery is an active groupware that takes over seamlessly in a crisis and ensures that communication (mail, drive, chat) continues directly without day-long recovery processes.
A fallback system must be available in an emergency without complex IT intervention. suite:u recovery uses API-based, continuous replication to mirror your business-critical core data (current emails, central contact directories, essential project files) to our infrastructure (minimal Recovery Point Objective / RPO).
If your active services fail, the MX records (mail routing) can be switched over ad hoc and the standby tenant is activated. Your employees simply log in to suite:u via the browser and can continue working immediately. Customer inquiries are answered while your administrators gain valuable time to calmly analyze the primary system.
Why is a technologically independent system so important for managing IT outages? The most serious architectural mistake in BCM is hosting the fallback system with the same provider as the primary system. In that case, an outage at the provider means the backup and fallback are offline too. True cyber resilience only comes from physical and technological diversification.
This is where suite:u recovery delivers its absolute USP: the system is based on the open-source openDesk groupware and runs entirely independently on hardware we control in German data centers. In a crisis, you don't become dependent on a second US hyperscaler – you leave the affected ecosystem entirely.
How does your company react when the unexpected happens? An IT emergency turns into a crisis at the exact moment communication with customers and suppliers breaks down and SLAs are violated. suite:u recovery is the central, auditable evidence (audit-ready) in your IT emergency plan to reduce downtime from days to a few minutes and drastically minimize management's liability risk.
FAQ
Frequently asked questions
RPO defines the maximum tolerable data loss (the point in time of the last replication). RTO defines how long the system may be down at most before it is productive again. With suite:u recovery, you reduce your RTO to an absolute minimum, since the infrastructure is already running in the background, ready for you.
The more business-critical email communication and file access are to your own value creation (e.g. just-in-time supply chains), the more essential BCM becomes. In addition, the strict reporting obligations and liability risks under the NIS-2 directive increase the pressure on management to proactively demonstrate resilience measures.
No. It is the strategic complement. An audit-proof long-term backup secures the history, while suite:u recovery secures the present and your immediate ability to act as a business.
Do you have more questions? Contact us